Interview thank you letters – should you send them?

Should you send interview thank you letters when working with a recruitment agency?

It’s always great to see careers and recruitment topics featured in the mainstream media. One of the latest examples is Cosmopolitan’s focus on whether it’s appropriate to send job interview thank you notes.

There’s some really helpful advice within the piece. However, this particular article only applies to those interviewing directly with employers.

What about when your interview has been arranged via a recruitment agency?

In this case, it’s not appropriate to communicate directly with the interviewer/s, unless your consultant has specifically asked you to do so.

The client (your prospective employer) has chosen to work with a recruitment agency for a number of reasons. This is often partially due to time restrictions and wanting to ensure that there’s a dedicated person who’s committed to you throughout the selection process.

They will have arranged specific check-in points with your consultant, who remains your primary point of contact for interview feedback and similar.

So when will you receive your interview feedback…and when can you provide yours?

The specific timings will vary by business and agency. Most reputable agencies will take a proactive approach and want to hear from you soon after your client interview.

They’ll be interested to hear your perspective; this may include aspects such as…

  • How you felt the interview went
  • Your perceived connection with your interviewer/s
  • Any concerns you had regarding challenging questions or items that arose
  • Your interest in accepting the role if offered

Your consultant will also be in touch with the client at the soonest opportunity; as dictated by the employer’s availability.

Alongside relaying your feedback and interest in the role (where applicable), they’ll also gather the employer’s feedback. At this stage, it may be a case of awaiting further updates regarding second interviews or other selection processes.

Your consultant should advise you of the above. In certain circumstances (for instance, client holidays/travel or the need to await in-house meetings) it may be the case that there’s a bit of a wait before the client will enter their decision-making process. Your consultant should also keep you updated on this.

But what if you’d still really like to send interview thank you letters?

Even though it’s not appropriate to contact the client directly, there is another option! Why not email a thank you note via your recruitment consultant, detailing those aspects you would like to send on to the client? Revisit the Cosmopolitan piece for advice regarding the contents of this.

That way, your agency can relay your feedback via their email or phone conversations with the client.

This will still enable you to highlight your interest in the role and could help you stand out from your competitors.

Ideally, this should be sent to your consultant soon after your interview so that the experience is fresh in mind…and your feedback reaches the client before their decision is made.

Of course, before you get to the interview stage you need to apply for suitable vacancies! Here are the latest local opportunities.



The cost of a poor recruitment decision

How each poor recruitment decision mounts up to a vast national cost…

We recently discussed the issues of recruitment and CV fraud  – and detailed some of their financial and non-financial implications.

Well, new data has emerged to illustrate the price paid by the companies mistakenly recruiting fraudulent applicants. Crowe UK reveals that businesses are spending a total of £23.9 billion a year due to recruitment fraud.

As a reminder, this may be due to the use of fake qualifications or falsified documents, such as embellished CVs and applications. Candidates have also secured worryingly high-level roles (including those within medicine and aviation) as a result.

Where is the money going?

These costs comprise a variety of factors, including:

  • Initial recruitment procedures
  • Low productivity
  • ‘Internal investigations’ and disciplinary action
  • External penalties
  • And matters relating to the employer’s reputation
  • Internal costs such as fraud, theft or data breaches, may also apply.

Of course, perfectly reputable candidates may also prove costly if they’re not the right person for the job.

Looking at poor recruitment decisions in general:

The cost of the average unsuitable recruit is as follows (via the REC)

  • Wasted salary: £28,000
  • Wasted training: £1,500
  • Recruiting & training the new employee: £9,730
  • Reduced productivity from the wider team: £29,160
  • And total staff turnover: £54,000

TOTAL: £132,015 per each unsuitable recruit

How can you make better recruitment decisions?

Consider the many ways that you can improve your recruitment processes, including yet not limited to…

  • Clearly identifying your recruitment needs ahead of your candidate search. Consulting your colleagues and/or employees where needed.
  • Dedicating sufficient time to employee attraction and screening.
  • Making certain that your job descriptions truly depict the roles you’re recruiting for – while clearly communicating your expectations and the realities of working for your organisation.
  • Considering any necessary skills assessments.
  • Making use of trial periods and or temp-to-perm contracts where appropriate.
  • Ensuring the utmost efficiency so that you don’t lose any top candidates along the way.

Your recruitment consultant can support you with each of these decisions. Therefore, working closely alongside an expert recruitment agency may help ease much of your time and cost burden.

For further advice about recruitment in Bath and the surrounding area, please call the office on 01225 313130. You can also find out more about our service here.