The employee experience: what matters now?

Employers should be more aware of the employee experience, suggests national research…

What is ’employee experience?’

Forbes defines this as “the sum of all interactions that an employee has with their employer during the duration of their employment relationship.”

This comprises an employee’s ‘feelings, emotions and perceptions’ regarding every experience they have along the way; starting right from the initial recruitment stage. It also includes daily interactions and the experience of eventually leaving an organisation.

Why is this such an issue?

Few UK employers are discussing the topic. Which also means that few businesses are managing to meet their employees’ changing expectations.

We know that 48% of employees have even left a role due to a job not meeting their expectations, so this could be a costly problem.

How could an employer improve their approach?

Company owners, business managers, and HR leaders need to have a good look at things from their team’s perspective, considering:

  • Recruitment activity: everything from interviews to keeping the candidate informed throughout the process.
  • Welcoming new team members: who does this and how efficient are initial training procedures?
  • Solving any ongoing issues, with an approachable point of contact for any concerns.
  • Whether the company is making the best use of technology.
  • Creating a pleasant work environment.
  • How staff members are recognised and rewarded for their work.
  • Ensuring individuals are treated well right through to their final days with the company.

Recognising and rewarding the team:

This is a vital area – and one that forms the focus of the People Management feature. Research shows:

  • 90% of people deem ‘recognition and rewards’ to be important to their employee experience.
  • 62% ‘hardly ever or never’ feel appreciated, yet 72% would ‘work harder’ if they did.
  • 48% of respondents say a ‘simple thank you’ makes them feel valued.

The article also recommends a more flexible approach. Rather than offering all employees the same incentives, businesses can find ways to provide truly attractive rewards. Ideas include flexible working and time off for childcare needs.

We’re delighted to support the first stage of your employee experience. Helping to make applicants feel welcome from their initial recruitment experience, providing regular updates, and keeping in touch with candidates through to the start of their employment with you. Please call the office on 01225 313130 for further advice.