2020 looks set to be a year of big change for employees and businesses.
We’re dedicating the next month to a number of positive news posts to help inspire your 2020 career plans. We’ll explore everything from personality traits to coping with SAD, pay rises, career changes, and the value of career plans themselves.
Before the series officially launches tomorrow, we’re going to focus on why such a focus is necessary…
Big change is ahead!
The latest findings suggest that:
- Around 1/2 of British employees plan to change jobs this year.
- This could come at a cost of approximately £195 to businesses each day.
- In addition, businesses are already struggling to recruit with unemployment levels remaining exceptionally low.
As for the customer services industry…
- Almost 40% of customer service professionals intend to find a new role.
- January is considered the worst month of the year for this group’s happiness levels.
- As a result, 5% of respondents will leave their customer service job this month alone. This figure may not sound vast, yet could cost UK businesses £201,757,500 in January!
Employers are already worried:
- Only last month 2/5 of business leaders reported a ‘constant battle’ with staff retention.
- Almost 1/2 of HR professionals expect to lose 10% of their team during any business year.
- What’s more, 14% of the nation’s new recruits leave their roles within their first 30 days, and 39% do so within the first six months.
Let’s turn to some positives…
If more professionals make these job moves as planned, more candidates will be available for existing and new job opportunities. This could help to shake up the skills shortage the UK has experienced over recent years.
What’s more, the research data also presents some additional (and valuable!) insights.
- The study that said 1/2 of British people will change jobs this year also identified the number one employee retention tool – working for a company with a purpose. Or ‘the positive reason the organisation exists, what drives it forward and what it stands for.’
- A separate study found that 90% of employees working for businesses with ‘clearly defined and motivational purposes’ feel engaged at work. That’s 58% more employee engagement than companies that don’t have clear and positive purposes!
- On the customer services side, it’s found that employee retention levels can be enhanced through ‘regular and timely feedback, non-financial rewards, and healthcare and flexitime.’ Pay rates also hold influence for 53% of these respondents.
If you’re reading this as a current or prospective job-seeker…
- This sort of research data has multiple benefits for your job search. Firstly, it’s helpful to know what other employees prioritise as it can help you understand and clarify your own goals.
- You may also feel it’s time for you to seek out a company with a greater purpose, or you may be looking to work with more likeminded people, increase your salary, and/or seek experience in a new sector. There are no rights and wrongs – these are your career goals!
- In addition, knowing that application numbers may increase can you help you focus your efforts on those roles you are most interested in.
- Visit our jobs page to apply for the latest opportunities. You can also upload your CV here.
If you’re reading this as an employer or manager…
- You can also use this data to your advantage. Even if you know your business serves a positive purpose, you need to find ways to clearly communicate this to your team (and any customers or clients you serve).
- It’s helpful to review your staff retention levels and strategies as a whole. Ever high or increasing employee turnover levels often indicate something is going wrong – whether that’s down to an unhappy working environment, absent staff retention strategy, or even recruiting the wrong people in the first place.
- Even businesses used to steady staffing levels will likely see an increase in employee departures if the above stats ring true. This knowledge can help you get prepared and proactive in your recruitment plans.
- Be sure to find a trusted recruitment partner to support you. For further advice, please call the office on 01225 313130.
We hope you all enjoy this month’s features and it helps you start your own year of big changes!