The job skill of the future

Which one job skill do we all need to work on for the benefit of our future careers?

Most experts agree that automation will dramatically change the job landscape over the coming years. It’s recently been said that “white-collar jobs will be swept away faster by digital change than in any previous economic transformation.” White-collar jobs are those that primarily involve mental and/or administrative work, such as that commonly undertaken by office professionals.

As alarming as talk of job loss is, these digital changes will present benefits to employees and businesses. The above-linked feature also explores how many of our jobs will become easier. Automation is predicted to eliminate many mundane tasks and help us to complete our roles more efficiently.

Yet we also need to adapt as individuals. It’s no good simply letting AI sweep in and remove our jobs. Instead, we need to brush up on our skills and make sure we’re working well alongside new tech.

Certain attributes keep cropping up in these conversations…

…including the job skill discussed in today’s featured study:

Emotional Intelligence (‘EI’ or ‘EQ’) is the skill in question, as researched by Capgemini.

  • 83% of professionals agree that a ‘highly emotionally-intelligent workforce’ will be intrinsic to future success.
  • 61% of executive-level respondents think EI will be a ‘must-have’ career skill within the next 1-5 years. 41% of non-supervisory level employees agree.
  • 76% of executives also say employees need to develop EI to adapt to more client-facing jobs and to complete new tasks requiring skills that ‘cannot be automated’, including ’empathy, influence and teamwork’.

Many employees also believe their skills are replaceable…

  • Just under 2/5 of employees say their job skills will or already have ‘become redundant’ due to automation and/or AI.
  • Currently, only 42% of businesses are training their senior team on EI; this falls to 32% for middle management and just 17% for non-supervisory staff.
  • Yet 75% of business leaders think emotional intelligence can be increased.

Psychologists also agree…

One psychology professor likens EI to mathematical abilities, saying: “there is a certain amount of teaching and tutoring that can be helpful. We can acquire knowledge in the area that will increase the effectiveness with which people use their intelligence.”

Wondering which job skills you need right now?

  • Make sure you’re regularly reading job descriptions for openings in your target sector. Watch our for patterns in employer requirements (particularly when it comes to key skills and personal attributes) and see if there are any gaps you need to work on.
  • It’s always good to think ahead as well. Developing the skills highlighted in such studies may offer a competitive advantage in the future. It also demonstrates initiative – something that’s long been attractive to prospective employers. Ready to get started? Visit the ‘further reading for your future career and job skills’ section towards the bottom of this post.


The ageing workforce news roundup

The government is calling on businesses to do more to support the ageing workforce. There has been a wealth of news regarding this topic, in addition to age discrimination, over recent months. Time to explore the leading themes…

Do you feel your age is ‘holding you back?’

Source: Personnel Today

  • Around 1/2 of employees aged 50 and over believe their age could ‘hold them back’ in their job applications.
  • Almost 1 in 7 additionally believe they’ve already been declined a role due to their age.
  • In addition, 1/3 say they’ve not received as many training and promotion opportunities as younger colleagues.

These findings come from a survey conducted by the Centre for Ageing Better. They believe the UK could create up to £20 billion more GDP annually simply by “halving the ’employment gap’ between workers aged 50 to state pension age and those in their late 40s.”

The article also cites a number of positive suggestions to aid the inclusivity of older employees.

A diverse workforce presents benefits

Source: HR News

The older workforce is also a growing workforce. In only a decade, the number of over-50s workers will expand by approximately 27 million people.

However, unfair and incorrect biases could indeed be halting the recruitment of this employee group. Yet when recruited, a number of benefits are actually presented. Some of the discussed include:

  • Access to established skills and valuable experience
  • High commitment to roles
  • Learning from previous lessons
  • An ability to lead less experienced team members
  • And the opportunity for ‘intergenerational mentoring’ – with a mutually beneficial relationship.

Overcoming the myths

Source: People Management

We mentioned bias above and it appears a number of stereotypes have formed around the older employee. These include concerns around the ability to learn, productivity levels, sickness absence and impending retirement.

Businesses clearly need to re-evaluate their assumptions. You can find evidence-based responses to each of the primary stereotypes in the original post.

Looking at the laws

Source: HR Magazine

It seems an appropriate time to mention that age discrimination is illegal. Age is one of the protected characteristics under the Equality Act. However, this isn’t doing enough to change business behaviour.

To this end, the Women and Equalities Committee has made a number of recommendations. These cover everything from age reporting to appropriate discussions around career decisions, employment terms, ‘performance management’ and ‘insured benefits’.

Looking to the future

Source:  HR Magazine

We opened today’s post with a mention of the government. They have called upon employers to be more flexible in a bid to support the ageing workforce.

Research from Saga Populus includes a number of suggestions. These primarily explore part-time roles and flexible working opportunities, which may encourage people to stay in the workforce longer.

Furthermore, they advise employers to explore their upskilling and retraining schemes.

And, finally, entering the world of AI

Source: HR Magazine

While some might fear artificial intelligence will displace the older worker, experts suggest otherwise.

As long as employees express empathy, and are willing to continually refresh their skills, they should remain highly employable.

Naturally, this topic concerns employees of all ages. Some say that 70% of today’s workers lack the career skills they’ll need in future.

For further recruitment advice, whether you’re looking for work or for a new team member, please call the office on 01225 313130.

Remember, we regularly update our news blog with advice that will help you to keep your skills current.