1st Line Support Engineer

Inviting CVs £18,000 - £21,000 + Exc. Benefits Customer Service, IT Bath central Full Time

Our client is looking for a First Line Support/Engineer to join their growing team in the centre of Bath. The successful candidate will possess previous first line support experience and be technically minded with great communication skills. If you are looking for your next step in technical support, this is an excellent opportunity with plenty of career progression.

Key responsibilities (but not limited to):

  • Answer incoming calls
  • Trouble-shooting
  • Logging tickets accurately
  • Resolving first-line queries
  • Supporting other colleagues within the team where needed

Skills & Experience:

  • 1st Line Support
  • Working knowledge of software support
  • SQL/Query knowledge
  • Experience in support ticketing; preferably Zendesk and/or JIRA
  • Customer Service
  • Great communication; both on and off the phone
  • Technically and analytically minded
  • Ability to learn new software and technologies
  • Enjoys being part of a team

Benefits:

  • Ongoing technical training
  • Future progression opportunities within the company
  • 25 days holiday
  • Private healthcare*
  • Workplace Pension plan
  • Childcare vouchers
  • Social events
  • Free fruit
  • Cycle to Work Scheme
  • Free parking*

Salary: £18,000 – £21,000 DOE

 

Please note that we are only able to contact candidates that we view as suitable for the vacancy based relevant experience and skills. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

 

 

Please note: Map location is not accurate and is only provided as a guide to the job location.
Reference: JM313718
Contact: Amy Batt

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